Terms of service

Effective Date: 16th June 2026

Welcome to Lady Lyka. These Terms of Service govern your access to and use of ladylyka.com, including all purchases, services, content, features, and products made available through our website.

By accessing our website or placing an order with us, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please refrain from using our website.

1. General Use

By using this website, you confirm that the information provided by you is accurate, complete, and current.

Lady Lyka reserves the right to refuse service, cancel orders, restrict access, or terminate accounts where misuse, fraudulent activity, policy violations, or unlawful conduct is suspected.

2. Products and Services

Lady Lyka offers intimate wear, apparel, and related products through its website.

We make every effort to ensure that product descriptions, specifications, pricing, and images are accurate. However, minor variations may occur.

Actual product colours may vary slightly due to lighting conditions, photography, screen settings, and device displays.

Lady Lyka reserves the right to modify, discontinue, or update products, collections, pricing, and product information at any time without prior notice.

3. Pricing and Payment

All prices displayed on the website are listed in Indian Rupees (INR).

While we strive to maintain accurate pricing, errors may occasionally occur. In the event of a pricing error, Lady Lyka reserves the right to cancel the affected order and issue an appropriate refund.

Payments may be made through authorised payment methods made available on the website.

Orders will be processed only after successful payment confirmation where applicable.

4. Order Acceptance and Availability

All orders placed through the website are subject to acceptance and availability.

In certain circumstances, Lady Lyka may cancel an order, including but not limited to:

• Product unavailability

• Pricing errors

• Payment verification issues

• Suspected fraudulent activity

• Incorrect customer information

• Operational or logistical limitations

Where applicable, any payment received for a cancelled order will be refunded through the original payment method.

5. Shipping and Delivery

Shipping timelines provided on the website are estimates and may vary depending on location, courier operations, weather conditions, public holidays, and other circumstances beyond our control.

For complete shipping information, customers are encouraged to review our Shipping Policy.

6. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our Return, Exchange & Refund Policy.

By placing an order, customers acknowledge and agree to the conditions outlined in that policy.

7. Customer Accounts

Customers are responsible for maintaining the confidentiality of their account credentials and for all activities conducted through their account.

Lady Lyka shall not be liable for losses arising from unauthorised access resulting from a customer's failure to safeguard their account information.

8. Promotions and Offers

From time to time, Lady Lyka may offer promotions, discounts, promotional codes, prepaid benefits, or limited period offers.

Lady Lyka reserves the right to modify, withdraw, suspend, or cancel any offer at its sole discretion without prior notice.

In the event of an error relating to a promotion or discount, Lady Lyka reserves the right to correct such errors and take appropriate action.

9. Intellectual Property

All content available on this website, including but not limited to logos, branding elements, product images, graphics, designs, text, descriptions, website layout, and other materials, is the property of Lady Lyka or its licensors and is protected under applicable intellectual property laws.

No content from this website may be copied, reproduced, distributed, modified, published, or commercially exploited without prior written permission from Lady Lyka.

10. User Reviews and Submissions

Customers may be permitted to submit reviews, feedback, comments, or other content through the website.

Lady Lyka reserves the right to remove, edit, reject, or moderate any content that is unlawful, misleading, offensive, abusive, fraudulent, defamatory, promotional, or otherwise inappropriate.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Lady Lyka shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of the website, products, services, or inability to access the website.

Our total liability in connection with any order or transaction shall not exceed the amount paid by the customer for the relevant product.

12. Website Availability

While we endeavour to keep the website operational and accessible at all times, Lady Lyka does not guarantee uninterrupted, secure, or error free operation of the website.

Temporary interruptions may occur due to maintenance, upgrades, technical issues, or circumstances beyond our reasonable control.

13. Personal Use

Products purchased from Lady Lyka are intended for personal use unless otherwise agreed in writing.

Unauthorised commercial resale of products purchased through the website is prohibited.

14. Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website, products, or services shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

15. Changes to These Terms

Lady Lyka reserves the right to update, modify, or revise these Terms of Service at any time.

Any changes will become effective upon publication on this website. Continued use of the website after such updates constitutes acceptance of the revised Terms of Service.