Refund policy

At Lady Lyka, customer satisfaction and product hygiene are equally important to us. As our products fall under the intimate wear category, certain restrictions apply to returns, exchanges, and refunds to ensure the highest standards of hygiene, safety, and product quality for all customers.

Returns

For hygiene and safety reasons, intimate wear products purchased from Lady Lyka are not eligible for return once delivered.

Returns will not be accepted for reasons including:

• Incorrect size selected by the customer

• Change of mind

• Colour preference

• Design preference

• Fit preference

• Personal preference after delivery

We encourage customers to carefully review product descriptions, sizing information, and order details before completing their purchase.

Exchange Eligibility

An exchange may be considered only in the following circumstances:

• An incorrect product has been delivered

• An incorrect size has been delivered by Lady Lyka

• An incorrect colour or design has been delivered by Lady Lyka

• A manufacturing defect is identified

• The product has been received in a damaged condition

All such concerns must be reported within 48 hours of delivery.

Reporting a Claim

To enable us to review your request, the following must be provided within 48 hours of delivery:

• A complete unboxing video

• Clear photographs of the outer packaging

• Clear photographs of the product received

Requests submitted without the required supporting evidence may not be eligible for review.

Exchange Process

Once the claim has been reviewed and approved by our team, an exchange will be arranged where applicable.

Where the issue is determined to be the result of an error on the part of Lady Lyka, the replacement process will be facilitated by us.

Each claim is reviewed individually to ensure a fair and appropriate resolution.

Missing Items

If an item is missing from your order, the concern must be reported within 48 hours of delivery.

Upon verification, the missing item will be dispatched to the customer.

Refund Policy

Lady Lyka does not generally offer refunds on intimate wear products.

Where a valid issue is identified, our primary resolution is an exchange or replacement of the affected product.

In exceptional circumstances where an exchange is not feasible or where a refund is approved at the sole discretion of Lady Lyka, any applicable shipping charges may be deducted from the refundable amount.

Approved refunds, where applicable, may take approximately 1 to 2 business weeks to be processed and reflected through the original mode of payment.