Shipping policy

At Lady Lyka, every order is packed with care to ensure hygiene, privacy, and product protection during transit. We are committed to delivering your order as smoothly and efficiently as possible.

Order Processing

• Orders are processed within 1 to 2 business days.

• Orders placed before 12:00 PM on a working business day may be processed on the same day.

• Orders are processed and dispatched from Monday to Saturday.

• Orders are not dispatched on Sundays or public holidays.

• During sale periods, festive seasons, or periods of high order volume, processing times may be slightly extended.

Shipping Charges

• Free shipping is available on all orders above ₹998.

• Orders below ₹998 are subject to a shipping charge of ₹69.

• Customers choosing prepaid payment on orders below ₹998 currently receive an additional 5% discount on their order value.

• Cash on Delivery is available on eligible serviceable locations across India.

Estimated Delivery Timelines

Delivery timelines may vary depending on the destination, courier operations, and other external factors.

• Metro Cities: 3 to 5 business days

• Other Cities and Towns: 5 to 7 business days

• Remote Locations: 6 to 9 business days

The above timelines are estimates and should not be considered guaranteed delivery commitments.

Order Tracking

Customers can track their orders through their Lady Lyka account once the order has been dispatched and tracking information becomes available.

Shipping and Delivery

Upon dispatch, orders are entrusted to our logistics partners for transportation and delivery. Although Lady Lyka exercises due care in selecting reliable shipping providers, events occurring during transit, including delays, loss, damage, or delivery disruptions, may occasionally arise and remain outside our direct control.

In such circumstances, Lady Lyka shall not be held responsible for actions or omissions attributable to third party logistics providers. Nevertheless, we will extend all reasonable assistance and make our best efforts to help customers address shipment related concerns in a fair and timely manner.

Delays may also occur due to adverse weather conditions, transportation disruptions, public holidays, festive periods, government restrictions, operational issues, or other unforeseen circumstances.

Incorrect Address Information

Customers are responsible for providing complete and accurate delivery information at the time of placing an order.

Once an order has been confirmed, address modifications may not be possible.

Lady Lyka shall not be responsible for delays, delivery failures, or additional charges resulting from incorrect or incomplete address details provided by the customer.

Damaged Shipments

If you receive a damaged package or a damaged product, please contact us within 48 hours of delivery.

To investigate and process such requests, customers must provide:

• A complete unboxing video

• Clear photographs of the outer package

• Clear photographs of the product received

Requests submitted without the required supporting evidence may not be eligible for review.

Incorrect or Defective Product

If you receive an incorrect product, incorrect size, incorrect colour, incorrect design, or a product with a manufacturing defect, please contact our support team within 48 hours of delivery.

Upon verification, Lady Lyka will review the matter and provide an appropriate resolution.

Failed Deliveries

Delivery attempts are made in accordance with the policies of the logistics partner.

If a Cash on Delivery order is repeatedly refused or remains undelivered due to customer unavailability, Lady Lyka reserves the right to restrict Cash on Delivery services for future orders.